Part-Time Office Support Clerk- Civil Division

Oakland County•Pontiac, MI

35d•Onsite

About The Position

Oakland County is seeking an organized, detail-oriented individual to support the civil court process and provide excellent customer service as a Clerical Employee in the Civil Unit. This role involves processing legal documents, supporting sheriff foreclosure sales, managing financial transactions, and assisting the public. The position requires accuracy, professionalism, and the ability to manage multiple responsibilities in a fast-paced environment while working closely with court personnel, Special Deputies, attorneys, and members of the public. This is an onsite position.

Requirements

High school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
At least six (6) months of full-time clerical work experience.

Nice To Haves

Coursework, training, and/or experience in office support methods and technology.
Ability to communicate with the public in a clear, polite, and courteous manner.
Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
Reasonable ability to follow oral and written instructions.
Reasonable ability to write legibly.
Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Responsibilities

Process incoming civil court documents, including Personal Protection Orders (PPOs), summons and complaints, orders to seize, subpoenas, and other legal filings.
Collect service fees and enter service requests into the Civil Unit database for assignment to Special Deputies.
Review and process completed proofs of service and return documents to requesting parties.
File Personal Protection Orders with the Sixth Circuit Court.
Process sheriff deeds, adjournments, foreclosure sale fees, overbid proceeds, and establish trust accounts.
Attend sheriff foreclosure sales and prepare or amend deeds for third-party purchasers.
Prepare weekly deposits, assist with collections, and maintain accurate financial records.
Answer phones, respond to inquiries, and provide courteous customer service in person and online.
Greet, register, and assist clients and the public in filling out forms, questionnaires, and applications.
Refer clients and forward messages to proper parties.
Respond to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
Confer with division personnel as needed to provide complete responses.
Compose and type general letters and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
Input text and data to computer database forms using correct printed source documents or scanned bar code information.
Review information for accuracy and correct as required.
Provide in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
Scan and use bar code information to locate and track documents on the computer.
Schedule appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Review and keep an updated copy of reference listings of personnel and services available for referral.
Review fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
Address various forms, envelopes, packages, etc., using a personal computer and printer.
Sort, open, and distribute in-coming mail and departmental materials.
File various reports, documents, correspondence, etc., following standardized office procedures.
Operate various office machines such as fax, computer printers, duplicating equipment, and typewriters.
Utilize current Countywide and/or department specific software to complete assignments.
May orient new personnel.