Retail Customer Support - Bob's Squad

Bob's Discount Furniture•Dartmouth, MA

1d•Onsite

About The Position

Join Bob’s Discount Furniture as a Bob's Squad Office Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a flexible retail schedule.

Requirements

Must be at least 18 years old.
Ability to work flexible retail hours.
Strong verbal communication skills.
Good judgment.
Customer service skills.
Basic computer proficiency.
Willingness to learn new technologies.

Nice To Haves

Experience in retail, call centers, or customer service.
Familiarity with sales or CRM systems.
Experience supporting store operations or fulfillment.

Responsibilities

Assist guests in person, over the phone, and across digital platforms.
Help with orders.
Manage calls.
Support store teams.
Use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.
Enter orders and ensure accuracy using support systems.
Handle cash and process payments.
Perform multitasking and follow-through on tasks.
Solve problems and identify root causes.
Adapt to technology and system usage.