Bob's Squad Office Support Associate

Bob's Discount Furniture • Long Beach, CA

4d • Onsite

About The Position

Join Bob’s Discount Furniture as a Bob’s Squad Support Office Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.

Requirements

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication skills.
• Strong judgment skills.
• Strong customer service skills.
• Basic computer proficiency.
• Willingness to learn new technologies.
• Ability to stand and walk on showroom floor.
• Ability to sit and perform computer-based work at a desk.
• Ability to speak clearly on phone and use standard office equipment.

Nice To Haves

• Experience in retail, call centers, or customer service.
• Sales or CRM system familiarity.
• Experience supporting store operations or fulfillment.
• Tech-savviness.
• Ability to support multiple functions in a dynamic retail environment.
• Team player.
• Loves solving problems and connecting with people.
• Positive mindset and professionalism.
• Technology adaptability and system usage.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Help with orders.
• Manage calls.
• Support store teams.
• Use technology and service skills to represent Bob’s.
• Handle cash and process payments.
• Perform order entry and ensure accuracy using support systems.

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance
• Employer-paid Life Insurance
• Legal & Financial Planning assistance
• Wellness resources
• Tuition Reimbursement
• Employee scholarships
• Ongoing training and career development through Workday Learning
• Employee Discount on Day 1
• Merchant partner savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed