Bob's Squad - Sales Support Associate
About The Position
Join Bob’s Discount Furniture as a Bob’s Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work nights, weekends, and holidays. At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!
Requirements
- Guest communication and empathy
- Omnichannel customer support (in-store, phone, digital)
- Order entry and accuracy using support systems
- Cash handling and payment processing
- Multitasking and follow-through
- Problem-solving and root cause analysis
- Positive mindset and professionalism
- Technology adaptability and system usage
- Must be at least 18 years old
- Ability to work flexible retail hours including weekends and holidays
- Strong verbal communication, judgment, and customer service skills
- Basic computer proficiency and willingness to learn new technologies
Nice To Haves
- Experience in retail, call centers, or customer service
- Sales or CRM system familiarity
- Experience supporting store operations or fulfillment
Responsibilities
- Assist guests in person, over the phone, and across digital platforms
- Help with orders
- Manage calls
- Support store teams
- Order entry and accuracy using support systems
- Cash handling and payment processing
- Multitasking and follow-through
- Problem-solving and root cause analysis
Benefits
- National Medical, Dental, and Vision Insurance
- Paid Vacation, Sick Days, Holidays, and your Birthday
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance
- Legal & Financial Planning assistance and wellness resources
- Tuition Reimbursement and employee scholarships
- Ongoing training and career development through Workday Learning
- Employee Discount on Day 1, plus merchant partner savings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
