Retail Office Support Bob's Squad - New Store

Bob's Discount Furniture • Catonsville, MD

23h • Onsite

About The Position

Join Bob’s Discount Furniture as a Retail Office Support Bob's Squad - New Store and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.

Requirements

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.
• Ability to stand and walk on showroom floor.
• Ability to sit and perform computer-based work at a desk.
• Ability to speak clearly on phone and use standard office equipment.

Nice To Haves

• Experience in retail, call centers, or customer service.
• Sales or CRM system familiarity.
• Experience supporting store operations or fulfillment.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Help with orders.
• Manage calls.
• Support store teams.
• Represent Bob’s with integrity, enthusiasm, and care.
• Enter orders accurately using support systems.
• Handle cash and process payments.

Benefits

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance
• Employer-paid Life Insurance
• Legal & Financial Planning assistance
• Wellness resources
• Tuition Reimbursement
• Employee scholarships
• Ongoing training and career development through Workday Learning
• Employee Discount on Day 1
• Merchant partner savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees