Office Support Administrator

Whole Latte Love•Town of Henrietta, NY

7d•$17 - $19•Onsite

About The Position

Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support. Our company has been recognized nationally, being named one of America’s Fastest Growing Online Shops by Statista, America’s Best Online Shops 2026, and America’s Best Customer Service 2024–2026 by USA Today. We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed. The Office Support Administrator plays a critical role in supporting the day-to-day operations of the business by serving as a central point of coordination for visitors, incoming communications, administrative support, and office organization. This position combines receptionist responsibilities, customer support administration, office coordination, and operational assistance across multiple departments. This individual will help create a welcoming and professional experience for customers, vendors, and visitors while supporting a variety of administrative and operational tasks, and general office support. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable working in a fast-paced environment while balancing multiple priorities throughout the day.

Requirements

Experience in administrative support, office coordination, hospitality, or operations support roles preferred
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
Excellent communication and interpersonal skills with a professional, friendly, and customer-focused approach
Strong attention to detail and ability to maintain accuracy across administrative and operational tasks
Ability to work independently while also collaborating effectively across multiple departments and teams
Comfortable handling inbound phone calls, greeting visitors, and interacting with customers, vendors, and contractors professionally
Strong problem-solving skills and ability to remain composed under pressure
Proficient with computers, software platforms, internal systems, and online tools, with the ability to quickly learn new technology and processes
Ability to prioritize tasks, stay organized, and follow through on assignments with minimal supervision
Ability to lift and carry up to 30lbs

Responsibilities

Greet and assist customers, vendors, and guests in a professional and welcoming manner
Assist in coordinating customer drop-offs/pickups
Answer and manage the company’s main phone line, including directing and transferring calls appropriately
Help maintain a clean, organized, and professional office environment
Assist with occasional business-related errands
Coordinate food ordering, food preparation, and organization of deliveries
Maintain organization and inventory for office food program, and office supplies
Put away and organize food deliveries, kitchen items, supplies
Monitor, order, and distribute office, kitchen, and supplies
Support teams with cleaning, organizing, and maintaining shared workspaces and common areas
Assist with obtaining quotes and scheduling facility-related services and repairs
Coordinate with vendors, contractors, and service companies during on-site visits
Support ongoing office and facility organization initiatives
Assist with return-related tasks including return labels, documentation, and order coordination
Submit Canada orders to the Canadian warehouse
Assist with preparing hard copy materials
Assist with community event scheduling, outreach, and coordination efforts
Assist with facilitating orders and transfers for products that are being transferred between our office and the warehouse
Assist marketing and operations teams with repackaging of products and transfer preparation as needed
Provide administrative support to Sales, Technical Support, Marketing, and Leadership teams as needed
Maintain professionalism and strong communication across all customer and internal interactions
Prioritize accuracy, organization, and follow-through in all administrative tasks
Adapt to changing priorities and assist across departments as business needs evolve
Contribute positively to team culture and help support an organized, efficient, and welcoming workplace environment