Office Supervisor

State of Maryland • Baltimore City, MD

12d • Onsite

About The Position

The Office Supervisor provides administrative, technical, and office operational services which enable professional, managerial, and office support staff to accomplish the agency's goals in an efficient manner to support the Family Investment Administration (FIA) throughout the Baltimore City Department of Social Service (BCDSS) in determining eligibility for cash assistance, Supplemental Nutritional Assistance Program (SNAP), Medical Assistance (MA), Emergency Assistance to Families with Children (EAFC), and Child Care subsidies to ensure efficient and effective service delivery. This position relieves the department head to routine management functions relating to the daily operations within and out of the respective department. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Four years of experience performing clerical duties.

Nice To Haves

• One year of computer experience with Google Workspace and Microsoft Office.
• Six months of experience supervising others.
• Six months of experience creating, editing, and reviewing documents using various computer software.

Responsibilities

• Responsible for orientation and training of Lead Clerks and Support Staff to become knowledgeable of office policy and procedural changes.
• Responsible for ensuring that various reports as required by the agency or regulation such as voter registration, WORKS, and SAIL are completed timely and accurately.
• Receipt, disbursement, and maintenance of various reports and controls.
• Complete PEPS periodically on all employees supervised.
• Interview applicants for various positions in the district office and make recommendations for hiring.
• Work closely with the Community Resource Development to coordinate activities for personnel deployed by the Summer Youth Programs.
• Work closely with Baltimore Works! in the supervision of Work Experience staff.
• Review essential job functions and CARES level.
• Monitor to ensure clerical staff screen and upload new applications and initiate redeterminations on date of receipt and clearances using automated systems accurately in order to obtain and verify customer information in accordance with federal, state, and local policies, procedures and guidelines.
• Assign workload to meet goals and deadlines.
• Responsible for mandating that bus passes, tokens, and food vouchers.
• Counsel and work closely with subordinate staff for performance and disciplinary action, and provide customer service both internal and external customers.
• Act as security monitor for computer networks to safeguard confidential information and equipment.
• Responsible for ensuring appropriate CARES level access.
• Train staff on various programs using computer hardware and software.

Benefits

• health insurance
• dental
• vision plans
• six (6) personnel days annually
• ten (10) days of accumulated annual leave per year
• fifteen (15) days of accumulated sick leave per year
• up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• at least twelve (12) holiday per year
• retirement pension

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED