Office Supervisor

HarmonyCares•Toms River, NJ

19h•$64,225 - $71,497•Onsite

About The Position

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Requirements

Associate’s degree OR 2 years supervisory experience, relevant years of experience may substitute.
1+ years of experience in a management/lead administrative role.
Strong computer skills including but not limited to navigation of EMR, Microsoft Office, and Windows.
Knowledge of Medical terminology.
Must be able to maintain confidentiality and follow HIPPA guidelines.

Nice To Haves

2+ years of college experience

Responsibilities

Provides administrative and operational leadership and is responsible for the direct supervision and development of front office and clinical support team members.
Serves as a key people leader, ensuring effective daily operations, workforce coordination, and a high standard of patient and provider support.
Implements and maintains administrative systems, workflows, procedures, and policies, while overseeing practice-level projects and initiatives.
Promotes a positive culture of teamwork and accountability with daily oversight of market operations in accordance with company handbook and Mission, Vision and Values.
Ensures new employees are set up with appropriate access to platforms and tools required to complete daily assigned tasks.
Ability to use and track employee timecards and attendance through electronic measures.
Ensures and communicates staffing coverage and changes for the local market.
Ensures staff and office comply with OSHA standards.
In absence of Operations Leader – conducts and attends meetings with internal and external customers to maintain professional relationships in absence of Operations Leader.
Partners closely with clinical and operational leadership to promote collaboration, accountability, and continuous improvement across care teams.
Provides backup and or assists in the office setting for staff as requested by Operations Leader (MA, PCC, Scheduler/Scheduling Analyst).
Manages fleet vehicles and tasks associated with needs of Fleet Operations Department.
Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the Operations Leader including coordination with local facility contacts.
Manages interview, onboarding, performance management, coaching, scheduling oversight, and timecard management for direct reports.
Coordinates with IT Department as needed.
Responsible for clinical and office supply ordering for the market in accordance with said budget. Works in conjunction with Operations Leader and corporate purchasing department to ensure supplies are readily available at appropriate levels by tracking inventory and placing orders as necessary.
Oversees and manages patient census, engagement and daily schedules in collaboration with Operations Leader and Scheduler/Scheduling Analyst.
Oversees patient inactivation processes in local market.
Prioritizes patient satisfaction, addresses patient concerns and escalates to Operations Leader, compliance or legal as appropriate.
Documents in and monitors task completion in EMR.