Office Supervisor (Primary Care, Downtown Orlando)

The Nemours Foundation • Orlando, FL

19h • Onsite

About The Position

Nemours is seeking an Office Supervisor (Primary Care, Downtown Orlando), FULL-TIME, to join our Primary Care team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one (1) to three (3) years' experience required.
• Travel to other primary care locations as needed for coverage is required.

Responsibilities

• Provide on-site, day-to-day practice supervision, under the direction of the Practice Manager, and in collaboration with the practice providers, to a single practice, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.
• Provide input to manager on the selection of new associates.
• Assists in orientation, direction, and evaluation of all clerical and clinical staff, in conjunction with the manager.
• Ensure a uniquely satisfying patient experience.
• Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates.
• Recommend and implement changes as needed to reach goals and monitor for continued success, in collaboration with manager.
• Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules.
• Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos.
• Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior.
• Provide positive reinforcement or coaching as needed.
• Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In conjunction with manager, monitor and approve all standard medical and non-medical supply purchases to stay within the monthly operational budget.
• Monitor all front desk functions and fill-in at front desk, as needed.
• Seek input and guidance from manager as needed.
• Maintain hands-on knowledge of registration, charge positing, daily cash reconciliation and bank deposits.
• Ensure work queues are up to date, and all month-end financial requirements are met.
• Monitor all clinical functions and seeking input from physician-in-charge and manager, as needed.
• Maintain a safe and attractive environment while meeting all OSHA, CLIA, COLA, etc. requirement.
• Oversee facility for housekeeping, fire safety, equipment.
• Provide input on the development of clerical and clinical individual performance goals on an annual basis, in conjunction with the manager.
• Review with individual staff on a regular basis to ensure employee reaches those goals.
• Provide updates to manager and providers on a regular basis of staff performance.

Benefits

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax.
• Those based in Delaware benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED