Office Staff/Referral Clerk

Family Medical Centers•Munfordville, KY

10d•Onsite

About The Position

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. The ideal candidate for a Referral Clerk position is highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced clinical environment. They possess strong communication skills, allowing them to effectively interact with patients, providers, and external offices with professionalism and empathy. A successful candidate demonstrates a solid understanding of healthcare processes, including insurance verification and prior authorizations, and is comfortable navigating electronic health record (EHR) systems. They are proactive in following up on referrals, ensuring timely coordination of care, and take pride in maintaining accuracy in all documentation. Dependability, discretion, and a patient-centered mindset are essential, as this role plays a key part in ensuring patients receive seamless, coordinated care.

Requirements

High School Diploma/GED
Experience preferred
keyboarding
oral and written communication
Full-time position, 5 days per week, 100% clinic-based, in person work required.
Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.

Nice To Haves

highly organized
detail-oriented
able to manage multiple tasks in a fast-paced clinical environment
strong communication skills
effectively interact with patients, providers, and external offices with professionalism and empathy
solid understanding of healthcare processes, including insurance verification and prior authorizations
comfortable navigating electronic health record (EHR) systems
proactive in following up on referrals
ensuring timely coordination of care
take pride in maintaining accuracy in all documentation
Dependability
discretion
patient-centered mindset

Responsibilities

Greet all patients and visitors cheerfully.
Answer telephone, triage calls, and maintain records of exam.
Schedule appointments and referrals to other providers.
Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
Complete encounter form upon arrival and checking (electronic and/or paper).
Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
Maintain neat, clean, and professional work area.
Maintain established department policies.
Assist in care and maintenance of department equipment and supplies.
Other duties as assigned.