Call Center Office Specialist, Cardiology, Cardiac Access Center
About The Position
Baptist Health is hiring an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion. It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. You will be responsible for patient registration, scanning documents, and posting charges and payments.
Requirements
- High School Diploma or GED Equivalent Required
Nice To Haves
- One-Two Years Front Desk Experience Preferred
- Experience Working in a Medical Office Preferred
Responsibilities
- Serve as a liaison between our customers and our practice
- Manage a large amount of inbound and outbound calls in a timely manner
- Schedule appointments as needed
- Prepare patient charts prior to appointments
- Submit and obtain external medical records
- Coordinate with third party vendors to complete medical record requests
- Follow call scripts for handling different scenarios
- Identify customer needs and provide solutions
- Provide excellent customer service
- Manage Medical Records onboase queue and index documents in EPIC
- Manage Medical Record Requests onbase queue and send requests to HIM
- Other duties as assigned
Benefits
- Sign-On-Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
