Office Specialist (Motor Vehicle)
About The Position
The Travis County Tax Office is looking for a dependable, customer-focused professional to join our team as an Office Specialist. This position plays an important role in providing efficient and accurate vehicle title and registration services to dealers and customers. The Office Specialist processes documents, maintains accurate records, assists customers and dealers, and supports daily office operations. If you enjoy helping others, staying organized, and being part of a team that serves the community, this is a great opportunity to put your administrative and customer service skills to work. Distinguishing Characteristics: This is the second in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Assistant in that work requires specialized functional knowledge with independent decision-making within established limits. This classification is distinguished from the Office Specialist Senior in that incumbents typically have less experience, specialized knowledge and responsibility.
Requirements
- High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
- Knowledge of modern office/clerical practices, procedures, and methods.
- Knowledge of policies, practices, procedures and terminology of assigned function.
- Knowledge of file management and techniques.
- Knowledge of principles and procedures of record keeping.
- Knowledge of customer service etiquette.
- Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
- Knowledge of business English, spelling and arithmetic, letter writing, grammar and punctuation and report preparation.
- May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Ability to learn new procedures and computer systems.
- Ability to communicate effectively and work well with others.
- Customer service skills and a professional attitude.
- Ability to compile data and write clear and comprehensive reports.
- Ability to understand and carry out verbal and written directions.
- Ability to perform multitasking.
- Ability to create effective filing systems, and retrieve and disseminate information.
- Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
Nice To Haves
- Previous title, registration, DMV, or county experience is not required. Training will be provided
Responsibilities
- Process basic vehicle title and registration transactions.
- Review, organize, and enter information from documents and applications.
- Process registration and Fleet transactions received by mail or drop-off.
- Receive and log dealer transactions.
- Sort and process incoming and outgoing mail.
- Assist dealers with pickup of completed transactions.
- Maintain and update spreadsheets, databases, and tracking records.
- Provide professional and courteous customer service.
- Assist with daily office assignments and support team members as needed.
- Follow established procedures and applicable state requirements.
- May perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
