Office Specialist III

Weber County • Ogden, UT

16h • $20 • Hybrid

About The Position

Under the general supervision of an administrative superior, performs complex and specialized clerical work which often requires the exercise of independent judgment. Positions in this class can be distinguished by the specialized duties they perform in various areas of the Weber Morgan Health Department.

Requirements

• High school graduation or equivalent.
• Three (3) years of increasingly responsible experience in Clerical Work.
• Work experience must be appropriate to the position to be filled.
• Considerable knowledge of modern office practices and procedures.
• Considerable knowledge of grammar, spelling, and punctuation.
• Considerable knowledge of the specialized duties required by the position.
• Skilled in typing at 40 wpm.
• Ability to perform complex clerical work requiring moderate exercise of independent judgment.
• Ability to make mathematical computations rapidly and accurately.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, other departments, and the general public.
• Ability to work independently in an efficient, productive manner maintaining composure sensitivity and confidentiality in accordance with HIPPA.
• Must be bondable and able obtain a Utah Notary Public Certification.
• Must not have a conviction of a federal or state felony and/or a conviction of a misdemeanor for drug distribution.

Nice To Haves

• Bilingual in English and Spanish Languages preferred (may sometimes be required).

Responsibilities

• Composes and processes routine correspondence, reports, forms, billings, payments, certificates, applications, and other material; examines for accuracy and completeness, makes additions or resolves discrepancies by consulting with supervisor or other employees as appropriate.
• Adhere to strict confidentiality. Communicate complex information in an easy to understand way both written and orally. Locate and apply appropriate rules, code, and law to circumstance as presented.
• Reviews correspondence and reports; determines information to be extracted for further use; determines routing and filing.
• Receives telephone and personal callers, handling any questions or matters of a technical nature and directing others to the appropriate staff member; assists visitors in filling out forms.
• Determines and collects fees where some degree of personal judgment is involved in the decision; insures receipts, notices, certificates and licenses and keeps records of transactions.
• Operates office equipment as required.
• Verifies proof of income, residency and identification for WIC certification.
• Helps WIC participants and potential WIC participants determine what document to provide for WIC certification. Requesting supervisor assistance if needed and for situations that require supervisor approval.
• Explains lab measurements that are required for WIC participation and performs those measurements including; weight, height, head circumference and a finger stick for hemoglobin assessment according to policy.
• Completes accurate documentation of work according to policy and clinic procedures.
• Makes calls for appointment reminder and in efforts to maintain participant caseload.
• Assists potential WIC participants in applying for the WIC program or transferring between states as well as between clinics in state.
• Maintain a clean and uncluttered office.
• Acts as a first contact welcoming all for patients and visitors in person or over the phone.
• Receives telephone calls, schedules appointments, provides public with general information and resources, handles any questions or matters of a technical/ medical nature.
• Registers new clients and updates existing client demographics by collecting detailed client information including personal and financial information. Assist clients as needed in completing and submitting the required documentation. Obtains and updates patients' personal, health and financial information, creating and maintaining electronic health records, preparing patients' files for consultation and evaluation.
• Screens client’s insurance status and eligibility and enters information into the clinical software programs.
• Accepts fees for payments; balances cash on hand against receipts; prepares and balances deposits; issues receipts, notices, certificates, and licenses and keeps simple records of transactions; makes simple mathematical computations. Ensures all fiscal reports are completed and balanced.
• Protects client confidentiality, making sure protected health information is secured. Process departmental actions while maintaining confidentiality.
• Maintain office supply inventory and replenishes stock in a timely manner.
• Supports outreach clinical activities as assigned. Including but not limited to front desk responsibilities, tabling events, translating for immunizations clinics, data entry or other duties as assigned.
• Supports, participates in the response during a crisis events, i.e. pandemic response, bioterrorism, natural disasters.
• Types letters, statement, narrative and statistical reports as assigned, record minutes, agendas and other documents as required. May draft correspondence as needed.
• Interpret verbal communication between staff and Spanish speaking clients; assist Spanish-speaking clients in completing medical related forms.
• Escorts Spanish speaking clients through appropriate clinical services, provide education in conjunction with medical provider recommendations.
• Translates written material for accuracy, format, and content; create graphics, designs and format documents as assigned.

Benefits

• Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Medical Maternity; Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED