LTA Office Specialist II (Reception)
About The Position
The Information Technology Department, Support Services Division is hiring a part-time, Limited Term Assignment (LTA) Office Specialist II. This position serves as the City Hall Receptionist and is the initial point of contact for residents visiting or calling the City. The ideal candidate will be an experienced customer service-oriented individual that will greet visitors, answer phones, and assist customers in attaining appropriate City services. In addition, this position is responsible for answering questions, document creation and preparation, report writing and reviewing, resource scheduling, research, general clerical functions, and other similar duties. The ideal candidate must be committed to excellent customer service and have experience answering multi-line phones and greeting customers. Applicants must have experience using the Microsoft Office Suite of products (Word, Excel, PowerPoint, and Outlook) and have basic knowledge of City government operations. This is a part-time, benefitted Limited Term Assignment (LTA) intended to support current operations and maintain workflow, anticipated to continue through June 30, 2027. The anticipated work schedule is Monday through Friday, 12:30 p.m. to 5:00 p.m.
Requirements
- High School Diploma or equivalent
- One (1) year of increasingly responsible experience performing general clerical duties
- Experience answering multi-line phones
- Experience greeting customers
- Experience using the Microsoft Office Suite of products (Word, Excel, PowerPoint, and Outlook)
- Basic knowledge of City government operations
Nice To Haves
- Experience using a personal computer, tablet and related software
- Ability to operate a motor vehicle in a safe manner
Responsibilities
- Greets and receives visitors and answers incoming calls; answers routine questions and provides basic departmental information; distributes forms, permits and informational materials; routes or directs individuals to supervisors, staff members or external agencies as appropriate
- Prepares a variety of documents in draft and final form from written or oral instructions, including basic letters, forms, charts and summary reports; reviews and proofreads a variety of written documents and records for completeness, accuracy and correct grammar, spelling and punctuation, including correspondence, timesheets, invoices and requisitions
- Enters requisitions for purchase orders, budget transfers, and payments; follow through to ensure correct and timely completion
- Records, files and maintains information and alphanumeric data; compiles and prepares basic reports regarding departmental activities by researching, compiling and summarizing information contained in various sources such as paper and electronic files, database software, correspondence and notes
- Schedules conference rooms and facilities for meetings and events; registers participants in classes and sports programs; collects and processes fees; issues receipts, permits and contracts
- Creates, labels and maintains electronic and paper filing systems; scans, files, maintains, purges and archives correspondence, records and other written documents
- Opens, sorts and distributes incoming mail; prepares letters and informational materials for outgoing mail
- Prints documents and makes photocopies; compiles, prepares and organizes documents for mailing, distribution and use by department staff
- Orders and maintains inventory of departmental supplies; processes invoices for payment; creates and processes purchase orders
- Provides assistance with department software operation and troubleshooting
- Provides backup support to other staff
- Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports
Benefits
- Benefitted Limited Term Assignment (LTA)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
