Reception/Office Services

WCD•Calgary, AB

About The Position

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward. Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception. Over seventy years strong—and still helping organizations work smarter and move faster. Role Overview As the first point of contact the Reception/Office Services plays a vital role in shaping the experience of everyone that comes through the door. Reporting to the WCD Team Lead, this position is responsible for creating a welcoming, professional, and seamless front-of-house experience for employees, clients, and visitors. Your attention to detail, proactive mindset, and passion for delivering exceptional service will help ensure our office runs smoothly and reflects the high standards of WCD. If you enjoy connecting with people, staying organized, and taking ownership of creating a positive workplace environment, this role is for you.

Requirements

High school diploma or GED is a requirement
A solid understanding of computers and office equipment is a requirement
Strong ability to remain organized and manage multiple projects and duties and conflicting timelines
Skills to be detail-oriented is a requirement
Ability to be resourceful and proactive when issues arise
Strong fluency in English written and verbal skills is a requirement
Exceptional customer service

Responsibilities

Answering and directing telephone inquiries
Greeting clients, visitors, and other industry personnel
Following security protocols and practices when admitting external visitors and in emergency situations
Managing the conference meeting room calendars
Maintaining the reception area, ensuring refreshments are stocked, the waiting area is tidy and organized
Managing Taxi Chit ordering and complete invoice reconciliations
Assistance with catering deliveries and set-up
Coordinate the combined meeting room bookings, which include ensuring set up and take-down appointments are set and modified if required
Setting up workspaces for new hires
Assisting with internal moves
Ensure drink fridges on high-traffic floors are fully stocked
Management of general access cards available for signing out at reception
Conduct regular data audits
Manage incoming office supplies and request new hire supply packages
Cross-training on other team members' duties as required
Participate and support an equitable, diverse, and inclusive workplace
Other duties as required