Office Specialist I

State of Maine•Augusta, ME

3d•$20 - $28•Onsite

About The Position

The Maine Bureau of Veterans’ Services is hiring an Office Specialist I for its Central Office at Camp Keyes in Augusta. The position performs complex modern office and administrative tasks, uses client management software, and requires independent judgment and frequent decisions in accordance with department policies and procedures. The employee is expected to carry out assignments with minimal supervisory assistance. The role represents the Bureau at outreach events and requires occasional travel, and may provide phone coverage to field and cemetery offices as needed.

Requirements

Training, education, or experience in office and administrative support work demonstrating proficient knowledge of modern office practices and the ability to perform advanced administrative support tasks requiring specialized skills.
Ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
Knowledge of human resources practices and employee benefits.
Knowledge of principles, practices, and equipment related to data input and output quality control.
Ability to oversee and maintain inventory and supplies.

Responsibilities

Conduct initial interviews to determine the benefits sought by veterans and/or family members.
Provide and manage appointments for senior staff and veterans services officers.
Manage the Veterans Dependent Education Benefit program, serve as liaison between the Bureau and the Maine College System, and determine dependent eligibility.
Serve as the primary Central Office front desk contact by greeting the public, answering phones, interacting with other Camp Keyes agencies, and processing mail.
Determine eligibility and issue certificates or licenses for Bureau programs, including Honorable Service Veteran Recognition, Veterans State Park and Museum Pass, and Disabled Veterans Hunting and Fishing License.
Manage Central Office schedules, including the conference room, Bureau Director, and other senior staff as needed.
Document customer interactions in the Bureau’s client management software.
Represent the Bureau at outreach events and travel occasionally.
Provide phone coverage to field and cemetery offices as needed.
Draft and proof business correspondence.
Maintain and order quarterly office supplies.
Conduct research, gather information, analyze results, and reach conclusions.
Review electronic information system input and output and develop or implement data quality control and assurance standards.
Write clear and comprehensive reports.
Develop and recommend new work methods and administrative policies or procedures.
Understand and promote management goals as they affect day-to-day operations.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of annual vacation leave, with vacation accrual increasing with years of service.
Personal leave for overtime-exempt employees.
State-paid employee-only health insurance premiums, covering 85%–100% depending on salary.
Health insurance premium credit that can reduce employee-only premiums by 5%, subject to program requirements.
State-paid employee-only dental insurance premiums.
State contribution of 14.06% of pay to the Maine Public Employees Retirement System.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
42 consecutive calendar days of fully paid parental leave for employees welcoming a child; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.