Office Specialist I, Full-Time, Cardiology, Baptist Health

Baptist Health System, Inc. • Jacksonville, FL

1d • Onsite

About The Position

Baptist Health is hiring an experienced Office Specialist for its Cardiology department at Baptist Pavilion. This full-time, daytime position is Monday through Friday, typically between 7:30 AM and 4:00 PM, with hours that may occasionally vary based on office needs. The Office Specialist provides business services for patients and the healthcare system, including patient registration, document scanning, and posting charges and payments. The role requires strong multitasking and people-oriented skills to support a positive patient experience.

Requirements

• High school diploma or GED equivalent required.
• One to two years of front desk experience preferred.
• Experience working in a medical office preferred.

Nice To Haves

• One to two years of front desk experience.
• Experience working in a medical office.

Responsibilities

• Follow telephone protocols.
• Serve as a liaison between customers and the practice.
• Manage a large volume of inbound and outbound calls in a timely manner.
• Schedule appointments as needed.
• Prepare patient charts before appointments.
• Submit and obtain external medical records.
• Coordinate with third-party vendors to complete medical record requests.
• Follow call scripts for different scenarios.
• Identify customer needs and provide solutions.
• Perform data entry tasks.
• Provide excellent customer service.
• Manage the Medical Records on-base queue and index documents in EPIC.
• Manage the Medical Record Requests on-base queue and send requests to HIM.
• Perform other duties as assigned.
• Register patients, scan documents, and post charges and payments.

Benefits

• Eligible for up to a $1,000 sign-on bonus if hired.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED