Office Specialist II, Full-Time, Baptist Beaches
About The Position
Baptist Health is hiring an experienced Office Specialist for the Cardiology department at Baptist Beaches. This full-time, day-shift position provides business services for patients and the healthcare system, including patient registration, scanning documents, and posting charges and payments. The role requires multitasking and a people-oriented approach to help provide a positive patient experience. The schedule is typically Monday through Friday, between 7:30 AM and 4:00 PM. Hours may occasionally vary depending on office needs. The position is located at Beaches – Wilson Epstein, 1320 Roberts Dr, Jacksonville Beach, FL 32250.
Requirements
- High school diploma or GED equivalent required.
- One to two years of front desk experience preferred.
- Experience working in a medical office preferred.
Nice To Haves
- One to two years of front desk experience.
- Experience working in a medical office.
Responsibilities
- Follow telephone protocols and call scripts for different scenarios.
- Serve as a liaison between customers and the practice.
- Manage inbound and outbound calls in a timely manner.
- Schedule appointments as needed.
- Prepare patient charts before appointments.
- Submit and obtain external medical records.
- Coordinate with third-party vendors to complete medical record requests.
- Identify customer needs and provide solutions.
- Perform data entry tasks.
- Provide excellent customer service.
- Manage the Medical Records on-base queue and index documents in EPIC.
- Manage the Medical Record Requests on-base queue and send requests to HIM.
- Register patients, scan documents, and post charges and payments.
- Perform other duties as assigned.
Benefits
- Eligible for up to a $1,000 sign-on bonus if hired.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
