Office Specialist I Manager Supervisor
About The Position
This position directly manages operations in The Division of Support Enforcement’s (DSER) Case Initiation & Case Review units impacting operations throughout the State. DSER’s duty within the Department of Health & Human Services is to administer and coordinate the delivery of Child Support services statewide: locating absent parents, establishing paternity; establishing child support orders and enforcing child support obligations. This position manages central office functions, ensuring cases are created within governed timelines and the highest level of customer service is provided to the clientele served. This position manages subordinate personnel and programs in accordance with the program and division's mission, federal and state laws, and department policy. This position allows for partial telework with management approval based on operational needs after the first 6 months of initial training. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel.
Requirements
- Competency in applying a proficient knowledge of office operational processes to perform advanced work in coordinating and performing multiple distinct office support functions for a large satellite office or operational unit, or multiple small units.
- All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.
- Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references.
- Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.
Responsibilities
- Directly manages operations in The Division of Support Enforcement’s (DSER) Case Initiation & Case Review units impacting operations throughout the State.
- Manages central office functions, ensuring cases are created within governed timelines and the highest level of customer service is provided to the clientele served.
- Manages subordinate personnel and programs in accordance with the program and division's mission, federal and state laws, and department policy.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
- Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
