Office Specialist I Manager Supervisor

Department of Health and Human Services • Augusta, GA

1d • Hybrid

About The Position

This position directly manages operations in The Division of Support Enforcement’s (DSER) Case Initiation & Case Review units impacting operations throughout the State. DSER’s duty within the Department of Health & Human Services is to administer and coordinate the delivery of Child Support services statewide: locating absent parents, establishing paternity; establishing child support orders and enforcing child support obligations. This position manages central office functions, ensuring cases are created within governed timelines and the highest level of customer service is provided to the clientele served. This position manages subordinate personnel and programs in accordance with the program and division's mission, federal and state laws, and department policy. This position allows for partial telework with management approval based on operational needs after the first 6 months of initial training. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. This position requires occasional travel.

Requirements

• Competency in applying a proficient knowledge of office operational processes to perform advanced work in coordinating and performing multiple distinct office support functions for a large satellite office or operational unit, or multiple small units.
• All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.
• Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references.
• Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Responsibilities

• Directly manages operations in The Division of Support Enforcement’s (DSER) Case Initiation & Case Review units impacting operations throughout the State.
• Manages central office functions, ensuring cases are created within governed timelines and the highest level of customer service is provided to the clientele served.
• Manages subordinate personnel and programs in accordance with the program and division's mission, federal and state laws, and department policy.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS)
• Six weeks of fully paid parental leave for all employees who are welcoming a child—including non-birthing and adoptive parents
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed