Office Services

Meta•Seattle, WA

2d•$22 - $24•Onsite

About The Position

The Site Manager is responsible for the daily operations of a small to medium-sized site in a legal office environment while managing a small team. The role oversees contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services. The position requires management experience along with hospitality/customer service and document production experience.

Requirements

High school diploma or GED required.
3–5 years of work experience in a related field, preferably B2B and/or technical.
Previous 2 years of managerial work experience strongly preferred.
Previous 3–5 years of customer-facing work experience required.
Management experience with hospitality/customer service and document production.
Demonstrated high-level knowledge and understanding of technology.
Proficient user of Office 360.
Strategic thought processing and complex problem-solving skills.
Ability to present to a medium-sized group.
Professional customer service and technical aptitude.
Professional written and verbal communication skills.
Ability to interpret, comprehend, and apply complex material, data, and instructions and prepare, provide, and convey diversified information.
Ability to work in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.
Ability to stand, walk, bend, reach, stretch, climb, or perform similar activities for extended periods.
Ability to lift or move items weighing up to 50 lbs.
Moderate dexterity with regular application of basic skills, including calculator, keyboard, hand tools, and eye/hand coordination.

Responsibilities

Manage daily operations of a small to medium-sized site and supervise a small team of direct reports.
Manage contracted copy, courier, managed print, hospitality, imaging, and mail services.
Prioritize multiple and competing priorities while communicating team vision and priorities and maintaining a helpful, positive work culture.
Demonstrate working knowledge of products and service offerings and efficiently use existing processes or provide alternatives when needed.
Manage production labor and quality control labor percentages established by the company.
Improve operational quality through effective implementation and management of service excellence tools.
Ensure achievement of Service Level Agreements and work with customers to improve business processes.
Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
Ensure audit, deadline, standards, and compliance requirements are met.
Ensure the site is properly staffed by matching employee skills and equipment with production demands.
Motivate employees and recognize accomplishments in a timely manner.
Train, cross-train, coach, counsel, direct, and evaluate employees to improve work output and quality.
Identify training and performance planning targets and support staff development through Individual Development Plan management.
Evaluate team member performance and provide career development and training opportunities.
Maintain formal daily contact with the customer and understand client requirements.
Identify service delivery gaps and scope creep and adjust process documentation while ensuring financial responsibilities are met.
Facilitate resolution of pricing, orders, and invoicing issues by working with the sales department.
Create and support required site reporting, customer presentations, and business reviews.
Perform other duties as assigned.