Office Services Assistant

Metasys Technologies•Philadelphia, PA

3d•Onsite

About The Position

Support daily mailroom, copy, print, fax, and document-related services at a legal services worksite. Provide professional and responsive customer service to employees and clients while completing copy and document requests accurately and efficiently.

Requirements

High school diploma, GED, or equivalent work experience.
Copy/print experience is required.
PC/computer experience and basic proficiency with Microsoft Office Suite.
Strong customer service and communication skills.
Ability to operate and troubleshoot office equipment, including printers, copiers, fax machines, and postage machines.
Strong organizational skills and attention to detail.
Ability to understand and follow written and verbal instructions.
Ability to troubleshoot problems and work independently.
Ability to lift up to 50 lbs.
Ability to stand and walk for extended periods while completing copy and mail assignments.

Nice To Haves

Minimum of 1 year of experience in the legal industry is strongly preferred.
Previous copy/print or mailroom experience.
Experience with shipping and receiving procedures.
Basic knowledge of electronics and office equipment.
Experience with document management, cost recovery, and workflow systems.
Ability to read and understand technical manuals, parts books, and related publications.

Responsibilities

Receive, sort, process, and distribute incoming and outgoing mail according to established procedures.
Perform high-volume copying, printing, scanning, and faxing requests.
Operate and troubleshoot printers, copiers, fax machines, postage equipment, and other office equipment.
Complete copy and print jobs accurately while meeting required deadlines and quality standards.
Assist customers with document production requests and provide excellent customer service.
Use PC systems and Microsoft Office applications to complete daily tasks.
Utilize hardware and software systems supporting cost recovery, document management, and advanced workflow processes.
Process shipping and receiving activities, including checking incoming materials and packing slips for accuracy.
Determine appropriate packing methods and materials for outgoing shipments.
Follow instructions for mail delivery and ensure documents and materials reach the correct locations.
Troubleshoot equipment and workflow issues and use problem-solving skills to resolve routine issues.
Maintain organized work areas and follow company procedures and safety guidelines.