Office Services Assistant

Metasys Technologies • Baltimore, MD

3d • Onsite

About The Position

This is a cross-functional role with primary responsibility for print production, along with mailroom, shipping/receiving, and hospitality support. The ideal candidate will have print production or copy center experience, strong customer service skills, professionalism, and the ability to work independently.

Requirements

• High school diploma or GED.
• 1–2 years of related work experience.
• Strong customer service, interpersonal, and verbal communication skills.
• Professional demeanor and ability to provide an excellent customer experience.
• Knowledge of shipping and receiving procedures.
• Ability to follow instructions related to mail delivery and document processing.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently and manage multiple tasks in a professional business environment.

Nice To Haves

• 2+ years of experience in a legal industry environment is highly preferred.
• Previous print production, copy center, or reprographics experience.
• Working knowledge of copiers, printers, and related office equipment.
• Experience troubleshooting or performing basic maintenance on print/copy equipment.
• Basic electronics knowledge.
• Experience with document management and advanced workflow systems.
• Valid driver's license and required auto insurance coverage, if applicable.

Responsibilities

• Operate and support large-format and high-volume print/copy equipment as needed.
• Perform printing, copying, scanning, document processing, and related production tasks.
• Process, sort, scan, and distribute incoming and outgoing mail.
• Receive, scan, organize, and deliver packages throughout the facility.
• Assist with shipping and receiving, including checking packing slips and incoming materials for accuracy.
• Determine appropriate packing methods and materials for outgoing shipments.
• Provide professional customer service and hospitality support to employees, clients, and visitors.
• Assist with conference room and office service needs as required.
• Troubleshoot basic equipment and workflow issues and escalate more complex problems when necessary.
• Maintain accurate documentation and follow established mail, shipping, and production procedures.
• Use related hardware and software for document management, workflow, and cost-recovery functions.
• Read and follow technical instructions, equipment manuals, and related documentation.
• Complete assigned projects independently while remaining flexible to changing business needs.

Benefits

• Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED