Office Services Team Lead

Ledcor • Vancouver, BC

8d • Onsite

About The Position

The Office Services Team Lead plays a key role in creating a seamless, high‑quality workplace experience across our downtown Vancouver corporate offices. This role provides day‑to‑day leadership, guidance, and support to the Office Services team, ensuring exceptional service delivery in all areas of office administration and employee support. Working closely with the Corporate Facilities team, the Team Lead helps drive a consistent, One Ledcor approach to workplace operations, fostering a collaborative, service‑oriented environment that enhances the overall employee experience.

Requirements

• 5+ years of experience in office administration or office management within a large corporate environment
• 2–3 years of experience in a team lead or office manager capacity
• Ability to effectively supervise and develop a team of 4–5 direct reports (Receptionists, Administrative Assistants)
• High School diploma or equivalent required
• Proficiency in Microsoft Office Suite; experience with workplace or facilities management systems such as iOffice
• Strong organizational, communication, and presentation skills
• Broad working knowledge of corporate facilities operations and administrative workflows

Nice To Haves

• Two‑year Diploma or Vocational program in Business Administration, Facilities Management, or a related field preferred
• Proven experience working collaboratively with internal teams and external vendors

Responsibilities

• Provides guidance to the Office Services team, providing direction of daily activities and allocation of workload, in addition to coaching and mentorship of team members to ensure a high level of customer service to the organization
• Collaborates with the Corporate Facilities team to ensure alignment of office services and facilities management and assists in the delivery of a consistent and positive employee experience
• Performs and supports space planning initiatives and office moves, including gathering and analyzing of occupancy and utilization data
• Coordinates and supports with communicating office moves including scheduling, stakeholder engagement and vendor coordination
• Liaises with Landlord property management team to address issues related to security and access, maintenance, cleaning, construction and office moves
• Develops strong relationships with service providers to ensure quality and responsiveness in service delivery
• Manages relationships with vendors and suppliers to maintain optimum service levels on behalf of the organization
• Reviews and negotiates service vendor contracts as required
• Creates and maintains CMS (Core Management System) processes and procedures and manuals for the admin team and reception desk

Benefits

• compensation and benefits that support your physical, mental and financial wellbeing
• exciting, challenging work with opportunities to develop your skills and knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED