Office Services Supervisor Senior
About The Position
BRHD is seeking a strong supervisor and people leader who can provide structure, accountability, coaching, and operational support to a frontline administrative team. Technical knowledge of OSS systems and procedures is important and can be developed; the essential need is for a supervisor who can lead staff effectively, learn quickly, communicate clearly, and ensure consistent, high-quality support for clients, clinical teams, and district operations. Provides direct supervision and daily leadership for the OSS team, including setting expectations, assigning work, coaching staff, addressing performance concerns, supporting accountability, and helping create a more consistent and professional frontline service environment. Ensures reliable client access and front-office operations by overseeing registration, scheduling, client flow, phone coverage, records support, data entry, and other administrative functions that allow clinical and public health services to operate effectively. Serves as a key operational link between OSS staff, clinical teams, fiscal/admin staff, and district leadership, helping resolve workflow issues, clarify procedures, improve communication, and ensure that administrative processes support program needs. Promotes accuracy, confidentiality, and compliance by ensuring staff understand and follow applicable policies, procedures, documentation standards, privacy expectations, and customer service practices. Leads process improvement and team stabilization efforts by identifying recurring barriers, strengthening workflows, supporting onboarding and training, and building a team culture grounded in accountability, responsiveness, and service.
Requirements
- Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures.
- Excellent customer service and communications skills (oral and written)
- Ability to work independently with minimal supervision
- Ability to work and contribute within collaborative relationships, including the public
Nice To Haves
- Experience in a healthcare, public health, local/state government, or human services setting
- Experience with electronic health records, scheduling systems, revenue collection, eligibility processes, or confidential records
- Experience supporting staff through change, workload pressure, or team performance challenges.
Responsibilities
- Provides direct supervision and daily leadership for the OSS team, including setting expectations, assigning work, coaching staff, addressing performance concerns, supporting accountability, and helping create a more consistent and professional frontline service environment.
- Ensures reliable client access and front-office operations by overseeing registration, scheduling, client flow, phone coverage, records support, data entry, and other administrative functions that allow clinical and public health services to operate effectively.
- Serves as a key operational link between OSS staff, clinical teams, fiscal/admin staff, and district leadership, helping resolve workflow issues, clarify procedures, improve communication, and ensure that administrative processes support program needs.
- Promotes accuracy, confidentiality, and compliance by ensuring staff understand and follow applicable policies, procedures, documentation standards, privacy expectations, and customer service practices.
- Leads process improvement and team stabilization efforts by identifying recurring barriers, strengthening workflows, supporting onboarding and training, and building a team culture grounded in accountability, responsiveness, and service.
Benefits
- 12 paid holidays per year
- Annual, sick, and family/personal leave
- Comprehensive health coverage: medical, dental, vision, and life insurance offered
- Retirement plans: including 401a Cash Match and 457 Deferred Compensation Plan offered
- Work-life balance
- Opportunities for professional development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
