Office Services Specialist

Virginia Information Technologies Agency • North Chesterfield, Virginia, VA

1d • Onsite

About The Position

The Virginia State Police (VSP) is seeking to hire an Office Services Specialist in our Criminal Justice Information Services (CJIS) Division at State Police Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to: Supporting the mission of the Criminal Justice Information Services (CJIS) division by performing administrative and clerical support work for the Firearms Transaction Center (FTC). Responsible for receiving and responding to incoming calls from gun dealers and the public via an 800-telephone line. Performing various types of data entry related to criminal history record information checks for Virginia’s licensed firearms dealers and associated administrative duties. Scanning, preparing, and maintaining physical and electronic files in accordance with records retention policies and assists with a wide variety of administrative and operational tasks in support of the FTC.

Requirements

• Knowledge of office practices and procedures.
• Knowledge of proper grammar, spelling, and punctuation.
• Knowledge of basic mathematics.
• Knowledge of physical and electronic filing systems.
• Knowledge of automated office equipment.
• Knowledge of computer formatted functions.
• Skills in the use of desktop computers including Microsoft Office applications and databases for the purposes of typing, data entry, applications for drafting and/or producing various documents.
• Skills in operating standard office equipment including copy machines, fax machines, printers, and scanners.
• Ability to set up and maintain files using a variety of filing mediums and systems.
• Ability to follow written and oral instructions, policies, and procedures.
• Ability to pay close attention to detail.
• Ability to work independently and as a member of a team.
• Ability to perform receptionist duties as needed.
• Ability to adapt to fast paced or varying work environments.
• Ability to establish and maintain effective working relationships with a diverse population of internal and external contacts, law enforcement and government agency representatives, licensed firearms dealers, and the general public.
• Previous administrative and/or clerical experience that includes telephone etiquette, data entry and document preparation using proper grammar, spelling, and punctuation required.
• Must be willing to work rotating shifts, weekends, and holidays.
• Must be eligible to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or lawful permanent resident of the United States and eligible for naturalization.
• Graduation from high school or equivalent.

Nice To Haves

• Direct experience associated with VCIN/NCIC preferred.

Responsibilities

• Supporting the mission of the Criminal Justice Information Services (CJIS) division by performing administrative and clerical support work for the Firearms Transaction Center (FTC).
• Receiving and responding to incoming calls from gun dealers and the public via an 800-telephone line.
• Performing various types of data entry related to criminal history record information checks for Virginia’s licensed firearms dealers and associated administrative duties.
• Scanning, preparing, and maintaining physical and electronic files in accordance with records retention policies.
• Assisting with a wide variety of administrative and operational tasks in support of the FTC.

Benefits

• $5,000 sign-on bonus upon hire with signature of a 12-month agreement (for new VA state government employees).
• $5,000 retention bonus after 10 months of successful service with signature of an agreement for an additional 12 months of service (for current VA state government employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED