Office Services Specialist

Ricoh•Atlanta, GA

13h•$17 - $20•Onsite

About The Position

This role provides operational functions within a legal office environment, focusing on high-volume duplicating, scanning, and mail processing. The specialist will also handle shipping and receiving, sort and distribute mail, and perform maintenance on customer site equipment. At an entry level, duties may extend to bindery, quality control, housekeeping, file services, and call center support. The position reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager.

Requirements

High school diploma, GED, or equivalent work experience
Completion of Ricoh Legal training within 90 days of hire, with ongoing compliance
Excellent customer service and communication skills
Basic computer proficiency, including MS Office Suite
Technical aptitude with printers, copiers, postage machines, and office equipment
Strong customer service skills
Good organizational skills
Ability to use hardware and software for: Cost recovery, Document management, Advanced workflow processing
Knowledge of shipping and receiving procedures
Ability to work independently and adapt to changing priorities
Ability to determine appropriate packing methods and verify packing slips
Ability to follow instructions related to mail delivery
Troubleshooting and problem-solving skills
Ability to read and understand technical manuals and documentation
Excellent verbal communication and customer relations skills

Nice To Haves

Prior copy/production experience
Minimum of 1 year in the legal industry
May require a valid driver’s license and minimum auto insurance per company policy
Basic electronics knowledge

Responsibilities

Runs high-volume copy machines and performs binding and finishing work
Handles highly sensitive and confidential documents that may be time-sensitive
Provides high-quality work due to the sensitive nature of documents and legal projects
Operates high-volume scanners
Operates image handling software
Uses MS Office and email systems
Ensures convenience copiers are functioning properly through daily quality inspections; clears jams and reports issues
Maintains records for management reports and supply inventories
Distributes office supplies, fax transmissions, and mail to personnel or designated drop-off points
Calculates charges for completed jobs and maintains billing logs
Responds to and coordinates all required customer service calls
Performs filing duties as requested by customers
Delivers completed jobs to designated locations (on-site and off-site)
Maintains daily meter and service logs
May travel between customer buildings
Answers customer inquiries about job status or feasibility
Keeps copier areas organized, clean, and fully stocked
Performs shipping and receiving duties
Performs filing, including purging and archiving documents
Handles scanning, file conversion, and file naming
Performs FTP (File Transfer Protocol) for file transfers and printing/CD/DVD creation
Manages TOC (Table of Contents) for electronic files
Performs OCR (Optical Character Recognition) to enable keyword searching
Formats files for printing and Excel use
Coordinates off-site production projects (e.g., BIS or Smart Source)
Provides professional support to legal staff, including: legal secretaries, project managers, paralegals, associates and partners
Produces accurate, high-quality work under tight deadlines and pressure
Performs other duties as assigned