Office Services Specialist

Ricoh Americas Holdings•Irvine, CA

8d•Onsite

About The Position

This position is accountable for the daily operations of a single-person site, performing contracted office services including Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. The role involves operating office equipment, potentially handling courier, reception, switchboard, shipping, and receiving duties, and ensuring the effective implementation of service excellence programs. The specialist must understand equipment operation to meet service level agreements (SLAs) and achieve profitability objectives. Daily functions may include work order creation, contractor monitoring, inspections, reporting facility issues, and supporting vendors, facility management, and building occupants. Responsibilities can also extend to office supply inventory, reordering, conference room coordination, and A/V equipment management. Maintaining positive internal relationships through professional communication and providing data for leadership and customer reports are key. Financial responsibilities must be met, and other duties as assigned.

Requirements

High School Diploma or GED required.
1+ years of experience in a related field (B2B and/or technical environment).
1+ years of customer-facing work experience required.
Demonstrated knowledge and understanding of technology.
Tactical thought processing.
Ability to present to small groups.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Responsibilities

Responsible for the daily operations of a mailroom, copy center, or scanning facility.
Operates office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and delivering and processing mail.
Handles formal customer interactions on a daily basis.
Responsible for the effective implementation and management of RICOH Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service level agreements (SLAs).
Achieves profitability objectives by effectively utilizing company materials and supplies.
May maintain daily routine functions including creating and completing work orders, contractor monitoring, inspections, and reporting facility-related issues.
Providing support as needed.
May interact with contracted vendors, facility management, and building occupants.
May be responsible for office supply inventory and reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships through professional communication.
Collects and provides data to assigned leadership and customers.
May complete monthly customer reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.