Office Services Specialist

Virginia Information Technologies Agency•Mecklenburg, Virginia, VA

2d•Onsite

About The Position

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts. The Virginia Department of Health Southside Health District is seeking a qualified candidate for an Office Services Specialist role. Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area. Serves as one of the medical record clerks for the office. Independently performs a variety of complex program support duties requiring interpretation and judgement in application of policies and procedures. Characteristic tasks: Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility: composes non-routine correspondence: answers program questions, explains policies and procedures: registers patients, obtains consent forms and completes associated forms. Exits patients from clinic, verifies services rendered, determines prior balance and current charges, explains charges, collects payment or verifies patient or third-party billing: writes receipts, schedules next visit. Enters payments into computer system and/or journal and reconciles cash receipts. Reviews and processes requests for vital records in the Virginia Vital Events and Screening Tracking System (VVESTS). May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

Requirements

Knowledge of office and administrative principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively with internal and external customers, verbally and in writing
Considerable skill in the operation of standard office equipment

Nice To Haves

Experience in a medical office setting
A valid State Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency

Responsibilities

Provides program and office support to a work unit including general office and administrative support.
Schedules meetings.
Performs data entry.
Handles routine transactions.
Prepares correspondence.
Maintains records.
Orders supplies.
Answers questions regarding program services offered.
Serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource.
Explains established procedures and practices.
Maintains timesheets and enters time/leave taken into timekeeping/payroll system for assigned program area.
Serves as one of the medical record clerks for the office.
Performs complex program support duties requiring interpretation and judgement in application of policies and procedures.
Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility.
Composes non-routine correspondence.
Answers program questions and explains policies and procedures.
Registers patients, obtains consent forms and completes associated forms.
Exits patients from clinic, verifies services rendered, determines prior balance and current charges, explains charges, collects payment or verifies patient or third-party billing.
Writes receipts and schedules next visit.
Enters payments into computer system and/or journal and reconciles cash receipts.
Reviews and processes requests for vital records in the Virginia Vital Events and Screening Tracking System (VVESTS).
May be required to perform other duties as assigned.
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies.
If designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing.
May be required to periodically come into your assigned office to attend meetings or training.