Office Services Manager

K2 Services•Austin, TX

1d•Onsite

About The Position

The onsite Office Services Manager at Opensity Solutions oversees daily on-site operations and exceptional client service delivery. The role provides administrative and operational support across copy, print, mail, hospitality, facilities, and receptionist functions. The manager supervises on-site employees by assigning work, recruiting, training, coaching, and supporting staff development. The position is responsible for maintaining service excellence, operational efficiency, and a strong client-facing service culture. It is based onsite in Austin, Texas.

Requirements

High school diploma.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Strong attention to detail and organizational abilities.
Ability to work independently with minimal supervision.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to lift or move up to 40 lbs.
Ability to handle packages using carts with up to 75 lbs capacity.
Ability to stand, walk, bend, kneel, or sit for extended periods.

Nice To Haves

Previous supervisory experience in a client service, office services, hospitality, or facilities environment.

Responsibilities

Serve as the primary liaison between on-site employees and the client, maintaining strong client relationships and communicating service standards, capabilities, and delivery expectations.
Identify opportunities to improve service delivery and operational efficiency.
Supervise, assign, and delegate daily tasks to meet productivity goals.
Recruit and participate in interviewing candidates for site-level positions.
Train, coach, and support employees, schedule staff coverage while minimizing overtime, and foster employee development and a professional service environment.
Oversee site services, including mail, copy, print, scan, reception, hospitality, and facilities support.
Ensure service requests are completed accurately and on time according to client expectations.
Maintain office areas, including copy rooms, kitchens, conference rooms, and common areas, in an organized and ready condition.
Support the handling and distribution of mail, packages, and courier items.
Assist with facilities coordination, including office moves, equipment support, and workspace organization.
Track productivity and operational performance, collect and organize data for monthly reports to leadership and clients, and monitor workflow efficiency and service quality.
Identify and escalate operational issues as needed.
Recommend service enhancements and support implementation of process improvements and best practices.