Office Services Manager

ManpowerGroup WorkMyWay•Birmingham, AL

13h•Onsite

About The Position

The Office Services Manager is accountable for daily operations at a small- to medium-sized site and manages a small team. The role manages contracted services, which may include Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. It also assesses talent, supports staff career development, conducts performance management activities, and provides employee counseling with support from assigned leadership. The manager oversees staffing, service quality, customer relationships, service-level agreements, compliance, and operational performance. The role works with customers and internal teams to address service gaps, resolve pricing and invoicing issues, maintain documentation, and prepare site reporting, customer presentations, and business reviews. The position is based onsite in Birmingham, Alabama.

Requirements

High school diploma or GED.
Three to five years of experience in a related field, such as a B2B and/or technical environment.
Three to five years of customer-facing experience.
Demonstrated high level of knowledge and understanding of technology.
Proficiency with Microsoft Office 365 applications.
Strategic thinking and problem-solving skills.
Ability to present information to medium-sized groups.
Strong analytical and complex problem-solving abilities.
Professional customer service and relationship management skills.
Strong technical aptitude.
Excellent written and verbal communication skills.
Strong leadership and employee development capabilities.
Ability to effectively prioritize competing responsibilities and deadlines.
Financial and operational awareness focused on service excellence.
Ability to build and maintain positive customer and employee relationships.
Ability to interpret, comprehend, and apply complex information, data, and instructions, and to prepare, communicate, and present a wide range of information.
Ability to perform physical activities including extended standing, walking, bending, reaching, stretching, and climbing, and to lift or move items weighing up to 50 pounds.
Moderate manual dexterity and regular use of office equipment and tools, including calculators, keyboards, and hand tools, with hand-eye coordination.

Nice To Haves

Two years of managerial experience is strongly preferred.

Responsibilities

Manage daily operations of a small- to medium-sized site and supervise a small team of direct reports.
Prioritize competing responsibilities and deadlines, communicate team vision and priorities, and foster a positive, supportive work culture.
Use knowledge of Ricoh products, offerings, processes, and alternatives to address opportunities and challenges.
Manage production labor percentages to meet company-established production labor and quality control labor targets.
Improve operational quality through effective implementation and management of Ricoh Service Excellence tools and methodologies.
Ensure service-level agreements are achieved and work with customers to improve business processes, with support from the AOM, ESM, or NOM.
Maintain a customer-focused environment through regular end-user feedback and satisfaction surveys, supporting retention and exceptional customer service.
Support achievement of audit standards, deadlines, and compliance objectives using established tools and best practices.
Ensure appropriate staffing by matching employee skills and equipment capabilities to production demands.
Motivate employees and recognize accomplishments through the Ricoh Recognizes program and other initiatives.
Communicate job expectations and performance standards through training, cross-training, coaching, counseling, directing, and evaluating employees.
Identify training and performance development opportunities through Individual Development Plan management.
Evaluate team member performance and provide career development and training opportunities.
Maintain formal daily contact with customers.
Develop and maintain an in-depth understanding of client requirements, with support from the AOM, ESM, or NOM.
Identify service gaps and changes in service scope, update process documentation to align with client and Ricoh requirements, and ensure financial responsibilities are met.
Facilitate resolution of pricing, order intake, and invoicing issues in collaboration with the Sales department.
Create and support site reporting, customer presentations, and business reviews to meet contractual requirements and value-added reporting expectations, with support from the AOM, ESM, or NOM.
Perform other duties as assigned.