Front Office & Guest Services Manager

Alaska Christian College•Soldotna, AK

1d•Onsite

About The Position

The Front Office & Guest Services Manager manages the administrative office’s daily operations, providing routine clerical and administrative support to management and ensuring efficient office processes. The role coordinates campus guest services, including arrangements, check-ins, check-outs, and hospitality, and oversees custodial staff and related work. The manager works under the direction of the Vice President of Operations and supports staff, faculty, executive staff, and the Board as needed.

Requirements

High school graduate or GED.
At least 2 years of experience in office management or an equivalent position with similar responsibilities.
Strong verbal and written communication skills.
Ability to understand and maintain confidentiality.
Ability to work independently and exercise good judgment.
Ability to cooperate and work in a team environment.
Knowledge of how to operate common office equipment.
Working knowledge of Microsoft Word, including basic keyboarding at 40 words per minute, Excel, and Google Suite.
Strong organizational, prioritization, efficiency, and time-management skills.
Attention to detail and ability to multitask accurately.
Reliability, dependability, and regular, timely attendance.
Ability to take initiative during lulls in office activity.
Willingness to agree to and sign the statement of Evangelical Covenant Affirmations.
Ability to pass a background check.

Nice To Haves

Associate’s degree.

Responsibilities

Manage the day-to-day office operations and coordinate issues affecting the office’s daily functions.
Operate the multi-line phone system, answer incoming calls, and direct callers to the appropriate personnel or departments.
Manage telephone and mail communications and maintain a professional office image.
Coordinate the main conference room schedule with staff and faculty.
Maintain office equipment and serve as the point of contact for vendors.
Apply basic knowledge of business operations, including accounting, purchasing, and point-of-sale transactions.
Process and code credit card reconciliations for multiple areas.
Assist with campus procurement.
Maintain and replenish inventory and office supplies in the front office, workrooms, and apparel closet.
Oversee the electronic key system, key log, key distribution, and lock programming.
Manage the vehicle fleet, including records, registrations, fuel cards, and vehicle-use schedules.
Assist staff and faculty with preparing documents for Board meetings, training, and other meetings.
Process lodging, facility, volunteer, rental, conference, and catering requests.
Help secure locations for conferences, training, and special events.
Coordinate campus guests as the main point of contact, including forms, registrations, room assignments, check-ins, check-outs, and hospitality during their stay.
Be responsible for the after-hours phone when classes are not in session.
Oversee custodial staff and related tasks.
Keep the office clean and tidy, including organizing supplies and filing paperwork.
Assist executive staff, the Board, and other staff with miscellaneous projects as requested.
Develop and maintain a standard operating procedures manual for the position.
Carry out other duties assigned by the Vice President of Operations.