Front Office Guest Attendant

THE VICTUS GROUP MASTER•Town of Grand Chute, WI

1d•$16 - $17•Onsite

About The Position

The Guest Service Attendant provides a variety of guest services at a hotel. The role primarily involves registering arriving guests, assigning rooms, maintaining registration and room-assignment records in a computer database, checking guests out, explaining charges, and processing payments. The attendant represents the establishment and is expected to be courteous and helpful when answering questions, responding to complaints and special requests, or assisting guests with local information. The role also includes coordinating with housekeeping or maintenance staff to address room problems and, when necessary, delivering basic necessities to guests. Depending on the property, additional work may include front office operations, guest information and services, basic bookkeeping, advance reservations, cashier duties, and operation of a multi-line telephone system. The position works at office locations within the hotel and may involve limited exposure to outdoor weather while moving between areas. A motor vehicle may need to be operated when assigned. Full-time and part-time positions are available, with variable hours and schedules that may vary according to hotel business needs.

Requirements

Ability to speak, read, write, and understand the primary language or languages used in the workplace.
Valid driver’s license and clean driving record.
Ability to move miscellaneous items weighing up to 40 pounds; notify property management if unable to meet this requirement so a reasonable accommodation can be considered.
Ability to follow company and hotel work rules, procedures, and policies.
Strong written and verbal communication skills.
Professional, well-presented appearance.
Competency with Microsoft Office.
Ability to learn on the job.
Excellent customer service skills.
Ability to multitask.
Ability to work alone or in a team environment.

Nice To Haves

High school qualification or equivalent.
Previous hospitality experience.
Bilingual ability.

Responsibilities

Provide high-quality service and greet guests promptly in a friendly, sincere manner.
Use guests’ names in interactions whenever possible and respond promptly to concerns, complaints, and special requests.
Check guests in and out efficiently, assign and block rooms, monitor room availability, and handle reservation requests.
Maintain guest registration, room assignment, and corporate or leisure information in the property management system.
Prepare and explain guest bills, collect payments, make change, follow cash-handling procedures, and balance cash, credit cards, and change funds.
Obtain appropriate signatures or authorization before processing credit card transactions and monitor currency for counterfeit bills.
Open and close shifts, make cash drops, and handle guest safe deposits according to established procedures.
Answer the switchboard using proper telephone etiquette; handle guest mail, messages, wake-up calls, and facsimiles.
Promote hotel marketing programs and maintain working relationships with property-based sales personnel.
Maintain knowledge of hotel staff, room locations, rates, amenities, selling strategies, local attractions, restaurants, businesses, interstates, and roadways.
Communicate guest or system problems to management and log pertinent information for incoming staff and management.
Coordinate with housekeeping and maintenance to address guestroom problems and communicate maintenance needs.
Know guestroom cleaning standards, basic routine maintenance, operation of guestroom mechanical units, and laundry equipment.
Keep the lobby and guest areas clean and presentable and maintain adequate office supplies.
Follow emergency, security, and safety procedures and wear the required uniform while maintaining a neat, clean appearance.
Attend work regularly and work varying schedules as required by hotel business needs.
Perform other duties assigned by management that are within the associate’s abilities.