Office Services Lead 8AM -5PM

The Millennium Group • Richmond, CA

12d • $26 - $28

About The Position

The Office Services Lead oversees daily mailroom operations and serves as the primary point of contact for a single-person operation. The role ensures accurate, secure, and timely handling of mail and packages, including mail inspection and sorting, delivery routes, package tracking, records and logs, inventory control, and outbound courier shipments. The Lead supports workflow, customer service, postal-regulation compliance, troubleshooting, and coordination with the Operations Manager to keep operations running smoothly.

Requirements

• Previous lead experience.
• Good email and writing skills.
• Ability to multitask.
• High school diploma or GED certificate.
• 3–5 years of mailroom experience or experience at FedEx or UPS.
• 1–3 years of computer skills using MS Office, including Word, Excel, Outlook, and PowerPoint.
• Excellent communication skills and ability to give direction to a team.

Responsibilities

• Act as the primary contact for a single-person operation.
• Oversee inspection of mail for suspicious or threatening items and separate mail by type.
• Supervise fine sorting of inbound mail by name and mail stop and follow scheduled mail runs.
• Pick up, sort, and accurately deliver inter-office mail to customers at scheduled times.
• Ensure inbound packages are entered into the automated receiving system.
• Assist customers with mailing needs and provide clear, concise solutions.
• Oversee tracking of misdirected or lost packages.
• Prepare documentation for special mail handling.
• Maintain records and enter activity data in logs.
• Deliver overnight courier envelopes to recipients.
• Prepare and process outbound courier shipments using a computer or service-provider equipment such as UPS.
• Ensure outbound packages are properly recorded and required documentation is complete or attached; maintain time, volume, and delivery records.
• Verify messenger packages are entered into the automated receiving system.
• Troubleshoot routine problems and offer solutions to correct errors.
• Track and maintain records and logs of inbound and outbound mailings.
• Sort, distribute, and collect US mail and USPS, UPS, DHL, and FedEx mail.
• Handle confidential and highly sensitive material appropriately.
• Receive and process inbound and outbound overnight-carrier shipments.
• Compile daily, weekly, and monthly reports by exporting and formatting data in Excel.
• Initiate weekly, monthly, and yearly inventory cycle counts and make adjustments where applicable.
• Research, recommend, and initiate disposal of obsolete inventory stock items.
• Make changes and adjustments to bin locations.
• Apply working knowledge of postal regulations.
• Work closely with the Operations Manager to deliver excellent customer service.
• Escort outside vendors and contractors performing work inside the facility when necessary.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED