Office Services Coordinator

Meta•Denver, CO

13h•Onsite

About The Position

My Company supports several nationally-known clients and offers access to a variety of jobs on an ongoing basis. This Office Services Coordinator position is a 3+ month contract with potential for permanent employment. The role supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area. It involves undertaking all customer support tasks in external customer/client facilities, requiring a broad knowledge of Ricoh Service Excellence Methodology and the Ricoh portfolio of offered solutions. The coordinator delivers operational support by assisting MS leadership, supplementing onsite personnel at various customer locations, and performing a wide range of duties requiring a versatile skill set and adaptability to varying industries. The role also requires supporting various locations for reasons such as vacation, absences, training, and implementations throughout the assigned operational area.

Requirements

Ability to work under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM)
Supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes
Undertakes all customer support tasks in external customer/client facilities
Responsible for a broad knowledge of Ricoh Service Excellence Methodology
Complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions
Ability to deliver operational support by assisting MS leadership by supplementing onsite personnel at various customer locations
Possesses a versatile skill set and ability to adapt to varying industries
Required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area

Responsibilities

An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
Assists with onboarding new team members and cross training peers
Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
Routinely inspects Site Procedures Guide for accuracy and compliance
Knowledgeable of all contracted services within assigned customer accounts
Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
Creates and maintains a customer-focused environment
Responsible for customer satisfaction by engaging end-user feedback.
Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
Communicates effectively and responds quickly to customer and end user communication
Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
Performs other duties as assigned