Office Services Concierge

KPMG•Toronto, ON

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. Looking for an individual who takes deep personal accountability for their work, has a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm and each other. A KPMG professional should have all the following characteristics: Strong work ethic Thrive on challenges Dedicated to providing outstanding client service Provide assistance to Office Services Supervisors and Hoteling Concierge on a daily basis and providing back up assistance in their absence.

Requirements

Exceptional Customer Service Skills: Demonstrated ability to engage with staff, ensuring their needs are met promptly and effectively, fostering a welcoming environment.
Excellent Communication Skills: Proficient in both written and verbal communication, enabling clear and concise interactions with staff and team members.
Attention to Detail: Strong focus on details, ensuring that all aspects of service and operations meet high standards.
Time and Resource Management Skills: Effective in managing time and resources, optimizing operations to enhance service delivery and staff satisfaction.

Responsibilities

Respond promptly to emails, requests via the WSD platform, and phone calls.
Handle various requests, including office key requests, housekeeping needs, and issues related to lighting and fixtures.
Track inventory supplies diligently and reorder items as necessary to ensure continuous availability.
Conduct regular inspections of floors, workstations, meeting rooms, kitchenettes, and storage areas. Ensure all spaces are clean, presentable, and compliant with health and safety standards.
Maintain company records (filing system) with Iron Mountain, keep track of files retrieved and follow company record destruction process.
Maintain an organized team folder and regularly update the contact list for vendors, building management, and key staff contacts.
Submit requests for access cards as needed to facilitate secure entry.
Attend workshops and training programs, including Fire Warden and CPR/AED training, to enhance safety and emergency preparedness.
Provide assistance to the Office Services team wherever required, fostering a collaborative work environment.
Act as a backup for the Office Services Supervisor, ensuring continuity of operations in their absence.