Office Services Associate

SPS North America•Washington, DC

3d•$20 - $22•Onsite

About The Position

The Office Services Associate will focus on Print & Production Services. This individual will provide exceptional client-facing support within a prestigious law firm environment. This role is responsible for managing all aspects of print, copy, scan, and document production while ensuring accuracy, confidentiality, and timely delivery. The Associate plays a vital role in supporting attorneys, legal staff, and firm operations by maintaining a professional, service-oriented approach at all times. Working as part of the SPS onsite team, the Associate upholds the highest standards of quality and efficiency, ensuring that all production and administrative services reflect the firm’s commitment to excellence.

Requirements

2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred).
Strong attention to detail and commitment to quality control.
Excellent communication and client service skills.
Ability to manage multiple priorities and meet strict deadlines.
Proficiency with digital print systems and production software.
Professional demeanor and discretion when handling confidential materials.
Ability to lift up to 30 lbs. and stand for extended periods, as needed.

Responsibilities

Operate digital print, copy, and scan equipment to produce high-quality legal documents.
Perform document finishing tasks such as binding, tabbing, collating, and labeling.
Ensure accuracy, version control, and proper formatting on all deliverables.
Monitor production queues and manage job priorities based on deadlines.
Provide responsive, professional service to attorneys, paralegals, and staff.
Communicate job status and proactively manage expectations for delivery timelines.
Handle sensitive and confidential documents with discretion and professionalism.
Process inbound and outbound mail, packages, and interoffice deliveries.
Coordinate with couriers and external vendors to ensure secure and timely handling.
Maintain logs and tracking systems for production and delivery requests.
Assist with day-to-day operational needs such as office supply replenishment and the upkeep of print areas.
Coordinate with building management or vendors as needed for maintenance or equipment issues.
Support workstation and office setups when required.
Adhere to firm standards for document security, confidentiality, and compliance.
Conduct regular equipment checks and report maintenance needs promptly.
Follow established procedures and contribute to continuous improvement initiatives.