Office Services Associate

K2 Services • Redwood City, CA

5d • $25 - $30

About The Position

The Office Services Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support, hospitality, mail handling, and reprographics. Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional and efficient office environment.

Requirements

• Experience in a mailroom, print production, or reprographics environment (legal setting preferred)
• Proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe software
• Hands-on experience with high-volume printing and finishing services
• Strong understanding of print workflows and production processes
• Familiarity with package tracking systems
• Strong communication skills (written and verbal)
• Detail-oriented with a focus on accuracy and quality
• Ability to follow established processes while solving complex requests
• Comfortable working in a high-volume, deadline-driven environment
• Team-oriented with a proactive, service-driven mindset
• Reliable, organized, and able to prioritize effectively

Responsibilities

• Receive, sort, and distribute incoming mail and packages accurately
• Deliver packages to designated floors and departments
• Prepare and process outgoing shipments (FedEx, UPS, USPS, messenger services)
• Track packages using internal systems (e.g., PS Ship)
• Digitize incoming mail as needed
• Serve as a point of contact for mail-related inquiries via email, phone, or in person
• Manage print production requests from intake through completion
• Perform copying, scanning, lamination, and binding (GBC, coil, velo, spiral, 3-ring)
• Produce high-quality documents, including litigation support materials
• Run complex print jobs, including mail merges with multiple data fields
• Provide proofs for client approval and ensure accuracy throughout production
• Troubleshoot basic printer/copier issues and perform routine maintenance
• Operate Canon color copiers and online print submission tools
• Provide professional, high-level customer service and consultation
• Communicate effectively with staff at all levels, including senior leadership
• Manage multiple projects and deadlines simultaneously
• Support conference services, supply inventory, and general office needs
• Maintain organized workflows using job tickets and production tracking

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed