Office Secretary III

State of Maryland•Prince George's, MD

17h•Onsite

About The Position

The Cemetery Office Secretary serves as the principal administrative and operational support position for the State Veterans Cemetery, ensuring the efficient coordination of burial services, maintenance of official records, compliance with State and Federal regulations, and delivery of exceptional customer service to veterans, their families, funeral service providers, and the public. The position manages sensitive eligibility and interment documentation, coordinates daily burial operations, maintains federally mandated reporting systems, and provides administrative support essential to the cemetery's mission of honoring veterans through dignified interment and perpetual care. In the absence of cemetery management, the incumbent provides operational oversight to ensure continuity of cemetery services and the successful execution of daily operations.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Three years performing secretarial or clerical work involving typing duties.
Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Nice To Haves

Two years of experience providing administrative support and customer service in a cemetery, funeral home, healthcare, veterans' services, or other public-facing environment involving confidential records and sensitive customer interactions.
One year of experience reviewing applications, maintaining electronic records, or processing case files while applying established policies, procedures, or regulatory requirements.
One year of experience using computerized database, case management, or records management systems to accurately enter, maintain, and retrieve information.
One year of experience coordinating schedules, appointments, meetings, events, or services involving multiple internal and external stakeholders while meeting established deadlines.
One year of experience preparing professional correspondence, reports, spreadsheets, and other administrative documents using Microsoft Office Suite (Word, Excel, Outlook), including responsibility for maintaining accurate records and supporting daily office operations.

Responsibilities

Serves as the principal administrative and operational support position for the State Veterans Cemetery.
Ensures the efficient coordination of burial services.
Maintains official records.
Ensures compliance with State and Federal regulations.
Delivers exceptional customer service to veterans, their families, funeral service providers, and the public.
Manages sensitive eligibility and interment documentation.
Coordinates daily burial operations.
Maintains federally mandated reporting systems.
Provides administrative support essential to the cemetery's mission of honoring veterans through dignified interment and perpetual care.
Provides operational oversight in the absence of cemetery management to ensure continuity of cemetery services and the successful execution of daily operations.