Office Receptionist – Glen Rose

Stephenville Medical & Surgical Clinic•Glen Rose, TX

2h•Onsite

About The Position

The Office Receptionist schedules patient appointments, greets and registers patients, and helps ensure smooth patient flow. The role handles money and is accountable for complying with governmental regulations and the policies and procedures established by the SMSC Board of Directors. The receptionist performs patient reception duties, including answering and directing telephone calls, maintaining accurate patient and insurance information, preparing and posting charge tickets, handling referrals, and relaying messages to providers and clinical staff. The role also collects payments, issues receipts, balances cash and deposits, and maintains financial records. Additional duties include providing courteous and professional customer service, maintaining medical records and referral logs, documenting missed appointments, completing prior-authorization forms, supporting clinic operations, and attending staff meetings. The position is based on site during regular business hours of 8 a.m. to 5 p.m., with work outside those hours as required to accommodate clients. The work takes place in a fast-paced clinic serving a diverse patient base.

Requirements

High school diploma or equivalent; ability to read, comprehend, and carry out written instructions, policies, and procedures.
Computer proficiency.
Ability to use a 10-key keypad by touch.
Working knowledge of general bookkeeping principles.
Working knowledge of insurance and various payers.
Working knowledge of ICD-10 codes.
Good communication skills and ability to interact positively and professionally with a diverse patient base.
Ability to work in a stressful environment while maintaining a professional demeanor and exercising sound judgment in emergencies.
Ability to think rationally and reason logically.
Ability to maintain regular attendance and meet job attendance requirements, which often include working after 5 p.m. and Saturday mornings.
Understanding of good customer service and the skills to provide it.
Ability to maintain absolute confidentiality.
Must work on site during regular business hours of 8 a.m. to 5 p.m. and outside regular business hours as required to accommodate clients.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet and register patients, answer and direct telephone calls, and schedule appointments.
Update patient demographics, insurance information, and HIPAA-related information in the computer system; verify insurance eligibility before printing charge tickets.
Prepare patient charge tickets, post them after visits, and prepare and post Texas Health Steps daily.
Maintain referral records, task referrals to Managed Care, file responses, audit referral logs, and make follow-up calls as required.
Take and promptly relay messages to providers and clinical staff, ensuring required caller and patient information is obtained; immediately relay emergency messages verbally and through the appropriate tasking process.
Collect and post co-payments and private-pay funds, generate receipts, balance the cash drawer and deposit/cashier batch daily, and run the credit card machine’s detailed end-of-day report.
Provide polite, professional, responsive customer service and help resolve patient concerns.
Document missed appointments in the EHR and contact patients to reschedule by phone or mail.
Maintain the daily schedule log and complete and submit prior-authorization forms to Managed Care as appropriate.
Support smooth clinic operations and patient flow; report problems and building or equipment repair, training, or supply needs to appropriate personnel.
Attend monthly staff meetings unless excused by a supervisor, wear an ID badge, follow clinic policies and procedures, and perform other assigned duties while meeting patient needs and HIPAA requirements.