Office Operations Manager

Cross Insurance•Needham, MA

1d•Onsite

About The Position

The Cross Family of Agencies is seeking a talented and experienced individual to join their team. This role is primarily responsible for training new team members on the MITEL phone system, multifunction machines, and general office equipment, as well as general office procedures. The position will also be part of the incoming call group and will be cross-trained to provide backup for the payment desk, purchasing, and reception positions.

Requirements

Excellent organizational, interpersonal, written, and verbal communication skills.
Appropriate technical knowledge and computer skills.
Proficient in Microsoft Suite (Excel, Office, and Outlook).
Ability to juggle multiple responsibilities while maintaining composure.
Ability to prioritize tasks and anticipate needs.

Responsibilities

Trains new hires on the use and processes of the MITEL phone system.
Screens all incoming calls to appropriately transfer callers to the intended staff member.
Trains new hires on the use and functionality of multifunction machines and other general office equipment.
Serves as the point person for scheduling service for office equipment.
Opens, sorts, and distributes daily mail according to established protocols.
Maintains agency lists (e.g., affiliate directory, agency codes lists, commission schedules).
Provides backup for the payment desk, purchasing, and reception positions during absences.
Assists with vendor inquiries, vendor purchases, and compilations/reconciliations of office supply and expense reports.
Assists with special projects as needed.
Covers for other team member absences as needed.