Office Operations Coordinator

Rocket Companies•Phoenix, AZ

7d•Onsite

About The Position

As a Workplace Support Specialist, you will perform several duties to service clients and maintain the integrity of office environments as a tenant representative. You will act as a client service coordinator assisting in client requests for workplace needs. You will ensure a safe, organized, and functioning office space through regular environmental audits. About the role: Create an amazing client experience by prioritizing their needs with urgency and clear communication. Ensure the office is clean, comfortable & functional through regular environmental audits. Track tickets assigned to your building and ensure timely resolution. Repair office furniture and equipment around the space using basic technical skills. Stock office & kitchen supplies while maintaining workplace inventory. Assist with furniture and equipment moves for office reorganization and special events. Assist internal communication efforts by posting, delivering and removing signage. Create work orders, track progress and communicate updates to stakeholders. Proactively identify and resolve issues and anticipate client needs. Work with your team, Building Maintenance, and leadership to keep the office welcoming and functional. Process incoming and outgoing mail and providing client support in package tracking.

Requirements

2+ years of customer service, hospitality or related field experience
Ability to lift and carry 50 pounds or heavier
Valid driver’s license
Ability to push and maneuver heavy carts
Strong work ethic and ability to self-manage your scope of work
Basic comfort with tools and repairs

Nice To Haves

Innovative mind and proactive problem-solving approach
Understanding of the challenges associated with physical workspace planning
Experience in delivering written and verbal professional communication
Ability to work a flexible schedule including into the evening or occasional weekends
Comfort with computer systems and ticketing software

Responsibilities

Create an amazing client experience by prioritizing their needs with urgency and clear communication
Ensure the office is clean, comfortable & functional through regular environmental audits
Track tickets assigned to your building and ensure timely resolution
Repair office furniture and equipment around the space using basic technical skills
Stock office & kitchen supplies while maintaining workplace inventory
Assist with furniture and equipment moves for office reorganization and special events
Assist internal communication efforts by posting, delivering and removing signage
Create work orders, track progress and communicate updates to stakeholders
Proactively identify and resolve issues and anticipate client needs
Work with your team, Building Maintenance, and leadership to keep the office welcoming and functional
Process incoming and outgoing mail and providing client support in package tracking