Office Operations Assistant Heart and Vascular

Ascension • Franklin, WI

36d • Onsite

About The Position

Ascension is seeking an Office Operations Assistant for their Heart and Vascular department in Franklin, WI. This part-time, day shift role involves managing the full patient lifecycle, from greeting visitors and handling check-in/out to scheduling appointments. The assistant will also be responsible for securing necessary documentation, verifying patient demographics, obtaining insurance authorizations, and collecting patient payments. Essential clerical support, including answering telephones and screening calls, is also a key part of the role.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• 2 years of medical office or cardiology and EPIC experience

Nice To Haves

• 24 hours a week
• Between M-F
• 8:30 AM-5 PM
• Days worked depends on provider's schedule, schedules are typically made out 1 month in advance
• No weekends or major holidays

Responsibilities

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED