Office Operations Assistant Women's Health
Ascension•Racine, WI
•Onsite
About The Position
This role is for an Office Operations Assistant in the Women's Health department at Ascension's All Saints Spring St. Campus in Racine, WI. The position is full-time, day shift, and involves managing the full patient lifecycle, from greeting visitors and handling check-in/out to scheduling appointments. The assistant will also be responsible for securing necessary documentation, verifying patient demographics, obtaining insurance authorizations, collecting payments, and providing essential clerical support through answering telephones and screening calls.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Previous customer service experience
- Previous EPIC experience
Responsibilities
- Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
- Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
- Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
- Answer telephones, screen calls, take messages, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
