Medical Assistant- Women's Health

LCMC Health•New Orleans, LA

About The Position

The Medical Assistant (MA) or Certified Medical Assistant (CMA) supports patient care and clinic operations in the Women's Health Clinic at University Medical Center. Working alongside physicians and clinical staff in a fast-paced primary care setting, the Medical Assistant helps deliver a welcoming, compassionate patient experience through clinical, administrative, and clerical support. The role includes assisting with intake and clinic flow, documenting patient information, maintaining equipment and exam rooms, supporting safety and infection-prevention practices, and coordinating records and follow-up care.

Requirements

High school diploma, GED, or equivalent, or two years of relevant healthcare experience.
Current American Heart Association (AHA) Basic Life Support (BLS) certification.
For applicants presenting a medical assistant certification, accepted credentials include AAMA Certified Medical Assistant (CMA), NHA Certified Clinical Medical Assistant (CCMA), NPCE Certified Medical Assistant, NRCMA, or NCCT Medical Assistant Certification.

Responsibilities

Obtain and document vital signs, and recognize and report abnormal findings.
Assist with patient intake, rooming, and clinic flow.
Schedule new and follow-up appointments.
Recognize and appropriately respond to emergencies.
Maintain exam rooms, supplies, linens, and equipment.
Prepare, clean, and disinfect clinical equipment according to policy.
Collect, prepare, and transport laboratory specimens as needed.
Support patient comfort and care while considering age-specific and special needs.
Accurately document patient information in the electronic medical record (EMR).
Access and review laboratory results, radiology reports, and outside medical records.
Update patient demographics and coordinate follow-up care.
Prepare safety reports when necessary.
Protect patient privacy and maintain HIPAA compliance.
Demonstrate reliability, integrity, and professionalism.
Provide customer service to patients, families, and colleagues, and address concerns and complaints respectfully and professionally.
Communicate clinic needs, concerns, and updates to leadership.
Follow standard and transmission-based precautions and promote a safe environment for patients, visitors, and staff.
Report safety concerns promptly and participate in quality improvement initiatives and clinic safety programs.
Gather and organize clinical documentation for providers.
Request medical records from outside facilities, and scan and upload documentation into the EMR.
Answer and route telephone calls professionally and efficiently.