Office Operations Assistant

Ascension • Fleming Island, FL

1d • Onsite

About The Position

Deliver exceptional customer service by welcoming patients, visitors, and families while managing the patient check-in and check-out process in a fast-paced primary care office. Verify patient demographics, insurance coverage, and required authorizations to ensure accurate registration and timely access to care. Schedule, confirm, and coordinate patient appointments while processing medical record requests and maintaining accurate electronic health records. Accurately enter and reconcile charges, collect co-payments, and balance daily financial transactions in accordance with organizational policies. Provide administrative and clerical support to physicians and the care team to promote efficient office operations and a positive patient experience.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

• Exceptional customer service skills.
• Organizational skills.
• Multitasking skills.
• Ability to manage a multi-line phone system.
• Ability to thrive in a fast-paced healthcare environment.

Responsibilities

• Welcome patients, visitors, and families.
• Manage the patient check-in and check-out process.
• Verify patient demographics, insurance coverage, and required authorizations.
• Schedule, confirm, and coordinate patient appointments.
• Process medical record requests.
• Maintain accurate electronic health records.
• Enter and reconcile charges.
• Collect co-payments.
• Balance daily financial transactions.
• Provide administrative and clerical support to physicians and the care team.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED