Office Operations Assistant Pediatrics

Ascension•Appleton, WI

3d•Onsite

About The Position

This role is responsible for managing the full patient lifecycle within the Ascension Children's Health Center in the Pediatrics department. The Office Operations Assistant will greet visitors, handle check-in and check-out processes, and manage appointment scheduling and confirmations. A key part of the role involves securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations or precertifications. Additionally, the position requires collecting co-pays, deductibles, and previous balances, and reconciling reports and deposits to ensure financial accuracy. The role also includes answering telephones, screening calls, taking messages, and providing essential clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.