Office Operations Assistant Electrophysiology

Ascension•Milwaukee, WI

2d•Onsite

About The Position

This role is responsible for managing the full patient life-cycle within the Electrophysiology department. Key duties include greeting visitors, handling check-in and check-out processes, and scheduling or confirming appointments. The position also involves securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations or precertifications. Financial responsibilities include collecting co-pays, deductibles, and previous balances, as well as reconciling reports and deposits. Additionally, the role requires answering telephones, screening calls, taking messages, and providing essential clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
2 years medical office experience
EPIC experience helpful

Nice To Haves

EPIC experience helpful

Responsibilities

Manage the full patient life-cycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.