Office Operations Agent | Admin & Whse.

MMC Group•Indianapolis, IN

3d•Onsite

About The Position

We are seeking a reliable and detail-oriented Gateway Office Operations Agent to support daily operations within a fast-paced logistics and cold chain environment. This role is a blend of administrative office support and hands-on warehouse responsibilities, with approximately 70% office duties and 30% warehouse support. This position plays a critical role in preparing packing supplies for clients, managing live shipments, maintaining temperature-sensitive packaging requirements, and ensuring export readiness for shipments. The ideal candidate will be organized, responsive, and comfortable working across both office systems and warehouse operations.

Requirements

High school diploma or GED required
Less than one year of related work experience required
Ability to read and understand English for labels, paperwork, and instructions
Strong organizational skills with high attention to detail
Strong interpersonal skills and ability to work cooperatively with team members
Ability to manage multiple priorities in a fast-paced environment
Strong judgment and ability to follow detailed instructions accurately
Comfortable with data entry, spreadsheets, and internal systems updates
Basic Microsoft Excel proficiency required
Ability to lift up to 75 lbs.
Ability to work in both office and warehouse settings, including refrigerated environments

Nice To Haves

Previous experience in logistics, shipping, warehouse operations, or cold chain handling preferred
Experience working in administrative and warehouse environments is highly preferred

Responsibilities

Prepare and replenish packing supplies for customer shipments
Handle live shipments returning to the office for export preparation
Review and follow temperature handling instructions to maintain product integrity
Refurbish reusable cold chain packaging and gel pack materials
Process shipments and ensure all paperwork is complete and accurate
Monitor and manage “On-Hold” shipments pending export or delivery approval
Coordinate cargo space bookings through internal systems
Support cold chain operations including: Gel pack preparation, Packaging refurbishment, Packaging configuration
Monitor, respond to, and follow up on personal and group email accounts
Review and action shipment notes and internal follow-up requests promptly
Complete daily reporting using internal systems and Excel spreadsheets
Update shipment tracking information and assist with investigations as needed
Operate pallet jack equipment safely when required
Support customer packaging needs and replenishment requests
Complete all assigned training by required deadlines
Assist with overtime needs when business demands require
Perform additional duties as assigned by leadership