Office of Technical Assistance (OTA) Accessibility Intern Winter 2027 - UNPAID

Commonwealth of Massachusetts•Boston, MA
•Hybrid

About The Position

The Office of Technical Assistance Accessibility Intern will support the Communications Analyst and Outreach and Policy Analyst in bringing OTA’s web content and digital resources in line with digital accessibility best practices. The intern will primarily review and edit non-HTML web content, such as PDF reports and fact sheets, and convert it into HTML web pages using the Mass.gov Drupal interface. The internship includes on-the-job digital accessibility training and editing experience in a variety of applications. It is intended for undergraduate-level candidates and is unpaid; candidates may be eligible to earn academic credit through their college or university. The position is 10 hours per week, runs from January 19, 2027 through April 30, 2027, and follows a partially remote hybrid schedule requiring at least one day in the office per week.

Requirements

  • Demonstrated ability to adhere to deadlines and checklists and to think critically about what a task might require beyond a checklist.
  • Curiosity, resourcefulness, and good judgment when faced with a new problem.
  • Strong writing skills.

Nice To Haves

  • Experience with a web content management system, such as Drupal, WordPress, or similar platforms.
  • Experience in or interest in digital accessibility.
  • Experience with environmental justice, civil rights, community engagement, health or policy communications, or disability advocacy.

Responsibilities

  • Create draft web pages in the Mass.gov author interface and coordinate with the Communications Analyst on review and publication.
  • Propose revisions to OTA and TURA program informational resources in accordance with state digital accessibility guidance.
  • Implement accessibility improvements to existing web pages, such as adding alt text to images.
  • Identify and flag outdated content for deletion in collaboration with colleagues.
  • Develop an internship project plan with supervisor support and complete tasks promptly.
  • Maintain regular communication with the supervisor, including attending weekly check-in meetings; remote meetings are acceptable.

Benefits

  • Comprehensive employee benefits and rewards are offered to Commonwealth employees; specific benefits are not detailed in the posting.
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